Recall Hotline: 866-860-1361


Thank you for your request. 

Please save this confirmation number for reference: 

Below are the next steps to receive your replacement product.

1. Please print this page and retain for your records

2. We will send you a postage prepaid return envelope and your product selection form

3. Follow the instructions below to return the strap(s) of your sling(s)

4. Dispose of the remaining sling product

5. Insert the portion of the sling, Replacement Form, and transaction ID print out into the postage prepaid envelope

6. Mail to The S Toys Holdings using the postage prepaid envelope

7. Please allow 30 days for processing of the replacement product for delivery


Returning a Portion of the Recalled Sling How To:

Please cut out the strap above and below the stitched Infantino logo located on the front of the strap as illustrated below. Please remove the foam padding and fold the material so that it fits in a regular size mailing envelope. Please be sure to dispose of the remaining portion of the sling to prevent further use.